Reporting channels
Documentation
Reporting channels: one record, no matter where an incident comes from
Portal, email, phone, chat, monitoring and interfaces: how knooing accepts incidents from every channel and turns each report into the same record, with an overview of which channel fits which purpose.
4 min read
Guide
Report an incident in the portal: how your report reaches the service desk
Step by step to report an incident in the employee portal: describe what is not working, state who is affected and how urgent it is, choose your own device and follow the status of your report.
5 min read
Guide
Connect Microsoft Teams: report incidents right in the chat
Step by step to the Teams integration: securely connect your Microsoft 365 tenant to knooing, deploy the knooing app in the Teams admin center and let employees report incidents in the Teams chat.
6 min read
Guide
Create an API key: let external systems report incidents
Step by step to a dedicated key for service providers, monitoring, chat bots and pipelines: choose channel and permissions, set expiry and allowed addresses, hand the key over securely and revoke it when needed.
6 min read