Guide
Assign contracts on a device: supplier and deadlines right on the device
How to assign the maintenance, support or leasing contract that covers a device in IT asset management, and see supplier, term and notice date on the device without having to know the supplier.
4 min read
Guide
Read the costs and TCO of a device: from acquisition to disposal
Step by step to the total cost of a notebook or other device: open the device in IT asset management, record acquisition data and own operating costs, and read the residual book value after disposal.
7 min read
Guide
All hardware assets in one list: servers and devices in IT asset management
Step by step to extend the device list with servers, storage systems and network devices, read the status correctly, open an object and check that a change looks the same in IT asset management and configuration management right away.
7 min read
Guide
Record acquisition, book value and sustainability of a device
Step by step to record a notebook with purchase price, purchase date and useful life, read the estimated book value, add the residual value and record the CO2e footprint and the planned reuse with the manufacturer data sheet.
7 min read
Guide
Take over device values from a delivery list: acquisition and sustainability of many devices at once
Step by step to read a supplier's delivery list: get the template, evaluate the file, check old and new values in the preview, take over rows without errors and check the result on the device.
6 min read
Guide
Take over device values from a PDF: read a device's data sheet or invoice
Step by step on the device page to read a data sheet or invoice as PDF, check the values found with their evidence and take them over.
4 min read
Guide
View the software and SBOM of a device: what is installed and what it consists of
Step by step read on the device page which programs are installed on a notebook and which libraries its SBOM lists, and continue in the Software tab from there.
6 min read
Record, issue and track devices
Guide
Record a device once: serial number and IMEI only once in the inventory
You record notebooks, mobile devices and accessories such as monitors or docking stations with inventory number and serial number. knooing rejects a device that is already in the inventory and takes you to the existing entry.
6 min read
Guide
Track a device's life cycle: from order to return
Step by step through a device's life cycle: book the goods receipt, issue the device, take it back as defective, mark it ready again after repair and read everything in the life history.
7 min read
Guide
Maintain a device's location and assignment: storage, move, organisational unit and cost centre
Step by step to devices at the right place and with the right department: create a storage room, move a device, assign organisational unit and cost centre and read the stock per location.
6 min read
Guide
Lend a device and take it back: return date and overdue returns
Step by step to loan, pool and replacement devices that come back on time: issue a device with a return date, spot overdue returns in the overview and take the device back into stock.
5 min read
Guide
Warranty and maintenance at a glance: what ends in the next 90 days
Step by step to warranties and maintenance contracts renewed in time: enter the warranty end, assign the maintenance contract, read the due dates in the overview and use the warnings.
6 min read
Mobile devices and MDM
Guide
Register a mobile device and issue it to a person
You register a company phone with an inventory number and issue it to a person. The person then confirms receipt in the employee portal.
8 min read
Guide
Read the MDM data on a mobile device
You find a mobile device by its IMEI and read on the device what your device management reports: whether it is managed, compliant and encrypted.
6 min read
Guide
Filter mobile devices by MDM data: not managed, not compliant, not encrypted
Step by step to find all mobile devices in the device list that are not managed by the device management, not compliant or not encrypted, combine the filters and open a device with a finding.
5 min read
Guide
Hand a mobile device on or take it back
You hand an issued mobile device directly to another person or take it back. Afterwards the device shows who has it, in which condition it came back and where it is.
6 min read
Disposal with certificate
Guide
Dispose of a device: submit the erasure or destruction certificate for review
Step by step to a documented device disposal: open the device, enter the details from the erasure or destruction certificate, upload the file and submit it for review. The device only counts as disposed once a second person has approved it.
6 min read
Guide
Withdraw a disposal certificate or correct it after a rejection
How to correct a submitted erasure or destruction certificate: withdraw a wrong certificate yourself, read the reason for a rejection, submit the corrected certificate and trace earlier reviews.
5 min read
SaaS and cloud
Documentation
SaaS and cloud at a glance: subscriptions, accounts, unused licences and costs
What the SaaS and cloud page shows, how the work runs, what the states of an account mean and which rights you need.
8 min read
Guide
Create a SaaS subscription: record application, billing and purchased licences
Step by step to the first subscription: open the dialog, enter the details, check the key data.
7 min read
Guide
Import the accounts of a subscription: read the provider's user list and see the usage
Step by step from the provider's user list to the state of each account: prepare the file, import it, check the result.
10 min read
Guide
Record and confirm the costs of a subscription: enter, check and correct an invoice
Step by step from the provider's invoice to a confirmed cost entry: record, confirm, correct if needed.
8 min read
Guide
Check unused accounts: reclaim licences or keep accounts with a reason
Step by step through the Unused accounts tab: review, reclaim licences or keep accounts with a reason, check the result.
8 min read
Guide
Allocate SaaS costs: confirmed costs per organisational unit and service, with CSV record
Step by step to the cost allocation: choose the period, check the shares, allocate per service, export as CSV with a record.
9 min read