Guide
Maintain cost centres: create, rename and clean up
Step by step to the list of cost centres you assign devices and other assets to: create, find, rename and delete those no longer used.
5 min read
Guide
Record a subcontractor of a service provider and have it approved
You record at the supplier engagement which company your service provider engages. A second person approves its use, then it appears in the register of information.
6 min read
Guide
Get warned before an application's end of support and end of life: maintain the date, open the warning, choose the e-mail
Step by step to timely warnings for applications in the portfolio: enter end of support and end of life on the application, open the warning in the bell and decide whether and when the e-mail comes.
6 min read
Guide
Read the asset costs of a service: TCO per service and year
Step by step to the technology costs of a service: open the service under my services, pick the year in the costs tab, read the total per cost type and check assets and contracts with their share.
6 min read
Guide
View experience level metrics on the supplier and on the service
How to see a supplier's experience level metrics per service on its page, and a service's metrics per provider on the service page, each with targets and trend.
4 min read
Guide
Assign a service hours calendar of its own to a supplier
Step by step you choose a service hours calendar of its own for a supplier. Its deadlines then count only during its service hours and not on its holidays.
5 min read
Guide
Record security evidence: certificate with scope and validity
Step by step to record evidence (for example ISO 27001 with scope and SoA) on a supplier engagement and have it approved.
5 min read
Guide
Check evidence in the supplier list
See in the supplier list which suppliers have missing, expired or soon expiring evidence and jump to the engagement with one click.
3 min read
Guide
Applikationsredundanzen: KI-bewertete Konsolidierungskandidaten
Schritt für Schritt zu App-Redundanzen: Die KI bewertet jedes Applikationspaar einzeln auf echte Ersetzbarkeit, statt nur rohe Capability-Schnittmengen zu zeigen. So findest du belastbare Konsolidierungskandidaten samt Typ, Empfehlung und Amortisation.
4 min read
Guide
Serviceredundanzen erkennen: Paaranalyse, Ähnlichkeitssuche und Cluster
Schritt für Schritt doppelte Services finden: Vorab berechnete Service-Paare durchgehen, gezielt nach Ähnlichkeiten zu einem Service suchen oder Überschneidungs-Cluster priorisieren — inklusive Kosten, Ähnlichkeit und Handlungsempfehlung je Paar.
5 min read
Guide
Redundanzen erkennen: Capabilities und Fingerprint
Schritt für Schritt doppelte Software finden. Vergleiche dein Portfolio über Capabilities oder über den KI-gestützten Fingerprint, der echte Überschneidungen sichtbar macht, die einfaches Tagging übersieht.
4 min read
Contracts and deadlines
Guide
Maintain a contract's term and notice period: deadlines on contract, outsourcing and asset
Step by step to the term and notice period of a supplier contract: open the contract at the supplier, enter start, end, notice period and, if needed, the annual cost, and read the deadline badge knooing calculates from them.
7 min read
Guide
Link a contract to an outsourcing arrangement: see term and gaps on the arrangement
How to link a supplier contract to the outsourcing arrangements that rest on it, from the contract or from the arrangement, see term and notice date there, and close the gap when a running arrangement has no contract.
6 min read
Guide
Assign assets and services to a contract: see what a contract covers
How to assign the servers, storage, network and end-user devices a maintenance, support or operations contract covers, remove wrong assignments and turn a contract code in a service's delivery into a real link.
7 min read
Guide
Give notice on or end a contract: what then applies to deadlines and links
How to record in the edit dialog that a supplier contract has been given notice on or has ended, what then changes for the deadline badge and the links, and how a contract under notice becomes active again via the checklist.
6 min read
Guide
All contracts at a glance: filter deadlines, contract type and cost type across all suppliers
Step by step to the contract list across all suppliers: open the list, find notices that are due, narrow it down by contract type, cost type, status or supplier and set the contract type support or service straight from the list.
6 min read
Service availability
Guide
Set the availability target and check the service hours of a service
How to enter the availability target of a service and check in which service hours knooing measures availability: those of the SLA rules that apply to the service.
5 min read
Guide
Record incidents and check the availability of a service
How to record an incident with service and start of disruption, see on the service how much it counts while it is open and after it is resolved, and read for a chosen period whether the service met its availability target.
7 min read
Onboarding and offboarding providers
Guide
Onboard a provider: start the run and close the gaps
How to start the standard onboarding run for a new provider: see which prerequisites are already met and which are missing, and jump from each step to the place where you close the gap.
6 min read
Guide
Onboard a provider: confirm the steps and complete the run
How to confirm the steps of a running onboarding, mark steps as not applicable with a reason, spot steps whose basis has gone, and complete the onboarding.
6 min read
Guide
Offboard a provider: hand over tickets, access, contracts and data cleanly
How to take a provider out of operation with the standard run: check open tickets, service links, access, contracts and data delivery, set the supplier to exiting, confirm the steps and complete the offboarding.
6 min read
Guide
Cancel an onboarding or offboarding: end the run with a reason
How to cancel a running onboarding or offboarding of a provider with a reason, for example when a contract is extended after all, and find the cancelled run in the history.
3 min read
Contingency planning and resilience
Guide
Record the contingency plan and recovery tests of a service
You store the contingency plan of a service as a fixed version and record recovery tests. knooing shows which gaps are still open.
8 min read
Guide
Record and approve a supplier's resilience commitments
You record how fast a supplier restores a service after an outage. A second person approves the commitment, then you back it with test evidence.
8 min read