knooing

knooing OS

Operate, understand
and govern your IT. On one data foundation.

IT service management, CMDB, asset management, architecture, costs, demand and compliance in one platform, with Sofia as your AI copilot

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knooing Plattform

knooing OS

Seven modules. One data foundation.

Every module delivers value on its own, on one shared data foundation, without seven separate tools. One inventory, one truth, less risk in every decision.

Operate

IT service management with full context on every ticket.

IT Service ManagementLess downtimeResolve incidents, requests, problems and changes with full context, faster and without follow-up questions.View module

Understand

An up-to-date inventory as the foundation for every decision.

CMDBOne current IT inventorySystems and relationships from cloud, software distribution and provider CMDBs instead of manual inventories, with data issues and evidence.View module
IT Asset ManagementLicenses optimisedDevices, licenses, SaaS accounts and deadlines in view, with license position and savings suggestions.View module
Enterprise ArchitectureA clear roadmapMake applications, capabilities and dependencies visible, and retire overlaps and legacy deliberately.View module

Govern

Costs, demand and regulation on the same data foundation.

Technology Business ManagementCosts tied to valueConsolidate IT costs, allocate them using TBM logic and compare them against value.View module
Demand ManagementFewer bad purchasesEvery IT request is checked against the existing landscape before it ties up budget.View module
Risk & ComplianceAudits in days, not weeksCompliance cockpit for DORA, NIS2 and GDPR, with evidence dossiers for your audits.View module

Sofia · AI copilot for data and platform

Sofia answers questions about your landscape and classifies tickets on request, on the same data as your teams.

A closer look

What knooing OS looks like day to day.

IT Service Management

Resolve incidents with full context.

Service desk, incidents, major incidents, problems, changes and requests in one flow. Because knooing OS also knows your CMDB, devices and services, every ticket sees its system, its service and its history. Your teams resolve faster and without follow-up questions.

  • Every intake channel with intake log, category routing and priority matrix
  • Major incidents with roles, communication plan and post-incident review
  • Problems, known errors and changes with risk level and approval path
  • SLA, OLA and UC in one framework, also across several providers
Resolve incidents with full context.

CMDB

A CMDB your service desk can trust.

Connectors pull systems and relationships from cloud, software distribution and your provider's CMDB. Per attribute you decide which source wins, and every contradiction becomes a data issue with an owner. Incidents and changes work straight on this inventory.

  • Connectors for AWS, Azure, Google Cloud, Intune, Configuration Manager and ServiceNow CMDB
  • Authority rules per attribute, origin of every value visible
  • Data issues for source conflicts, duplicates and unregistered findings
  • Impact assessment, baselines, attestation and audit package
A CMDB your service desk can trust.

IT-Asset-Management

Every device, every license, every account in view.

knooing follows devices from issue to disposal certificate, straight from a request or an incident. The license position compares consumption with purchased licenses, and knooing flags unused SaaS accounts and contract deadlines in time.

  • Device issue and return with confirmation in the portal
  • License position with under- and over-licensing per product
  • Savings suggestions with quantity, price and deadline
  • Unused SaaS accounts and cost allocation
Every device, every license, every account in view.

Enterprise Architecture

Full control over your IT landscape.

A complete, always-current inventory of every application, service, contract and license – linked to business capabilities, business processes and clear ownership. Instead of scattered spreadsheets you get one source of truth that IT, business units and leadership share.

  • Portfolio analysis: applications, owners, user groups and departments at a glance
  • Capability map & business processes as a shared language between IT and the business
  • Vendors, contracts and licenses managed in one place
  • AI-assisted document analysis: drop in a PDF, get fields, capabilities and tags
Full control over your IT landscape.

Risk & Compliance

Audit readiness without the manual marathon.

GDPR, DORA, vendor compliance: knooing continuously monitors the status of your applications and services – data classification, contracts, security ratings and vendor risk in one place. Issues surface early, every change is auditable via the built-in log.

  • Compliance & risk dashboard for apps, services and vendors
  • Early warnings on critical contract, privacy or security status
  • Vendor scoring with continuous updates
  • Full audit log of user, email and access actions
Audit readiness without the manual marathon.

Demand Management

Decide on data, not gut feeling.

Software requests from business units arrive in one structured place – not as email ping-pong. Every request is automatically matched against your existing portfolio with a match score plus cost, risk and strategic fit scoring. You decide transparently what to procure, consolidate or reject.

  • Software Requests: capture demand in one place instead of scattered tickets
  • Match score against existing apps – no more duplicate tools
  • Scoring by cost, risk, strategic fit and business impact
  • Traceable decision path with comments and status
Decide on data, not gut feeling.

Technology Business Management

Cut costs. Decide smarter.

IT costs are spread across ERP, cloud accounts and license databases. knooing aggregates every cost source on one platform, allocates it to business units via TBM logic and compares it against delivered value. The Value Dashboard, Cost Actions and TBM Forecast show where to save – and where to invest.

  • Cost Intelligence: every IT cost consolidated per app, service and department
  • TBM mapping & explorer: allocate costs transparently to business units
  • TBM Forecast: reliable projections for budgeting and investment decisions
  • Cost Actions & Value Dashboard: concrete savings measures and realised value
Cut costs. Decide smarter.

Implementation

Start with one module. Scale with the value.

A structured path from proof of concept to full control, without rip-and-replace, with a measurable result in every phase.

  1. 1

    Proof of concept

    Prove the value

    Define use cases in a workshop and demonstrate them live with your data.

    → A decision based on real data

  2. 2

    Pilot

    Close the gaps

    Implement open requirements in short sprints, demonstrably adapted to your processes.

    → Approved target processes

  3. 3

    Ramp-up

    Prepare operations

    Discovery, data migration, interfaces and key user training.

    → A clean data foundation at go-live

  4. 4

    Rollout

    Full control

    More modules on the same data foundation, with Sofia as AI copilot for every role.

    → All modules, one data foundation

What has proven itself in practice

Business involved from day one

Business decision-makers and key users shape workshops and demos.

Licenses by role

Agents as named users, every employee as a requester.

Evolve together

Regular reviews instead of a rigid roadmap, the platform grows with you.

Make data-driven IT decisions in minutes, starting today.

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