Docs
Guides & documentation
Step by step through the knooing platform. Clearly explained, with interactive click markers.
Modules
Sofia
Ask the AI assistant questions, generate analyses and export them.
1 entry
My Company
Portfolio, services, suppliers, departments, redundancies and deep analysis.
9 entries
IT asset management
Manage devices and locations.
10 entries
Configuration management
CMDB inventory, findings, data flows and evidence.
61 entries
Service Desk
Handle incidents, requests, problems, changes, approvals and SLAs.
45 entries
My Company
Show all 9 →Guide
Get warned before an application's end of support and end of life: maintain the date, open the warning, choose the e-mail
Step by step to timely warnings for applications in the portfolio: enter end of support and end of life on the application, open the warning in the bell and decide whether and when the e-mail comes.
6 min read
Guide
Read the asset costs of a service: TCO per service and year
Step by step to the technology costs of a service: open the service under my services, pick the year in the costs tab, read the total per cost type and check assets and contracts with their share.
6 min read
Guide
Applikationsredundanzen: KI-bewertete Konsolidierungskandidaten
Schritt für Schritt zu App-Redundanzen: Die KI bewertet jedes Applikationspaar einzeln auf echte Ersetzbarkeit, statt nur rohe Capability-Schnittmengen zu zeigen. So findest du belastbare Konsolidierungskandidaten samt Typ, Empfehlung und Amortisation.
4 min read
Guide
Serviceredundanzen erkennen: Paaranalyse, Ähnlichkeitssuche und Cluster
Schritt für Schritt doppelte Services finden: Vorab berechnete Service-Paare durchgehen, gezielt nach Ähnlichkeiten zu einem Service suchen oder Überschneidungs-Cluster priorisieren — inklusive Kosten, Ähnlichkeit und Handlungsempfehlung je Paar.
5 min read
IT asset management
Show all 10 →Guide
Assign contracts on a device: supplier and deadlines right on the device
How to assign the maintenance, support or leasing contract that covers a device in IT asset management, and see supplier, term and notice date on the device without having to know the supplier.
4 min read
Guide
Read the costs and TCO of a device: from acquisition to disposal
Step by step to the total cost of a notebook or other device: open the device in IT asset management, record acquisition data and own operating costs, and read the residual book value after disposal.
7 min read
Guide
All hardware assets in one list: servers and devices in IT asset management
Step by step to extend the device list with servers, storage systems and network devices, read the status correctly, open an object and check that a change looks the same in IT asset management and configuration management right away.
7 min read
Guide
Record acquisition, book value and sustainability of a device
Step by step to record a notebook with purchase price, purchase date and useful life, read the estimated book value, add the residual value and record the CO2e footprint and the planned reuse with the manufacturer data sheet.
7 min read
Configuration management
Show all 61 →Guide
Record a server as an asset and link it to its database and application
Step by step to record a physical server with its inventory number and link it to the database and application that run on it. Afterwards the device data and its dependencies are on one page.
8 min read
Guide
Prepare devices for the assignment: relations and network identifiers
How to connect devices to services, store network identifiers such as hostname or IP address so monitoring and interfaces recognize them, and use columns, sorting and CSV in the configuration management tables.
7 min read
Guide
Link the maintenance contract on a system: accept the suggestion from the reference
How to turn the maintenance contract reference on a server, storage or network device into a real contract link with one click, and then see supplier, term and notice date right on the system.
4 min read
Guide
Get warned before a system's end of support and end of life: maintain the dates, open the warning, choose the e-mail
Step by step to timely warnings for servers, databases and other systems: enter the end of vendor support and the end of life on the system, open the warning in the bell and decide whether and when the e-mail comes.
7 min read
Service Desk
Show all 45 →Documentation
Reporting channels: one record, no matter where an incident comes from
Portal, email, phone, chat, monitoring and interfaces: how knooing accepts incidents from every channel and turns each report into the same record, with an overview of which channel fits which purpose.
4 min read
Guide
Report an incident in the portal: how your report reaches the service desk
Step by step to report an incident in the employee portal: describe what is not working, state who is affected and how urgent it is, choose your own device and follow the status of your report.
5 min read
Guide
Connect Microsoft Teams: report incidents right in the chat
Step by step to the Teams integration: securely connect your Microsoft 365 tenant to knooing, deploy the knooing app in the Teams admin center and let employees report incidents in the Teams chat.
6 min read
Guide
Create an API key: let external systems report incidents
Step by step to a dedicated key for service providers, monitoring, chat bots and pipelines: choose channel and permissions, set expiry and allowed addresses, hand the key over securely and revoke it when needed.
6 min read