Docs
Guides & documentation
Step by step through the knooing platform. Clearly explained, with interactive click markers.
Modules
Sofia
Ask the AI assistant questions, generate analyses and export them.
1 entry
My Company
Portfolio, services, suppliers, departments, redundancies and deep analysis.
20 entries
IT asset management
Manage devices and locations.
25 entries
Configuration management
CMDB inventory, findings, data flows and evidence.
131 entries
Service Desk
Handle incidents, requests, problems, changes, approvals and SLAs.
220 entries
My Company
Show all 20 →Guide
Maintain cost centres: create, rename and clean up
Step by step to the list of cost centres you assign devices and other assets to: create, find, rename and delete those no longer used.
5 min read
Guide
Get warned before an application's end of support and end of life: maintain the date, open the warning, choose the e-mail
Step by step to timely warnings for applications in the portfolio: enter end of support and end of life on the application, open the warning in the bell and decide whether and when the e-mail comes.
6 min read
Guide
Read the asset costs of a service: TCO per service and year
Step by step to the technology costs of a service: open the service under my services, pick the year in the costs tab, read the total per cost type and check assets and contracts with their share.
6 min read
Guide
View experience level metrics on the supplier and on the service
How to see a supplier's experience level metrics per service on its page, and a service's metrics per provider on the service page, each with targets and trend.
4 min read
IT asset management
Show all 25 →Guide
Assign contracts on a device: supplier and deadlines right on the device
How to assign the maintenance, support or leasing contract that covers a device in IT asset management, and see supplier, term and notice date on the device without having to know the supplier.
4 min read
Guide
Read the costs and TCO of a device: from acquisition to disposal
Step by step to the total cost of a notebook or other device: open the device in IT asset management, record acquisition data and own operating costs, and read the residual book value after disposal.
7 min read
Guide
All hardware assets in one list: servers and devices in IT asset management
Step by step to extend the device list with servers, storage systems and network devices, read the status correctly, open an object and check that a change looks the same in IT asset management and configuration management right away.
7 min read
Guide
Record acquisition, book value and sustainability of a device
Step by step to record a notebook with purchase price, purchase date and useful life, read the estimated book value, add the residual value and record the CO2e footprint and the planned reuse with the manufacturer data sheet.
7 min read
Configuration management
Show all 131 →Guide
Create a service certificate for a supplier and service
How to record which scope, validity and reporting duty apply to a service at a supplier.
3 min read
Guide
Define support levels with scope and staffing on the service certificate
How to define per support level what is delivered, in what time, via which channels and who is R, A, C and I.
4 min read
Guide
Monitor the reporting obligation of a service certificate
How knooing generates reports per period from cadence and format, monitors deadlines and confirms receipt.
4 min read
Guide
The service certificate on an incident or problem: see and set it
How to see which service certificate applies to an incident or problem and set it yourself if needed.
4 min read
Service Desk
Show all 220 →Guide
Define support level KPIs per ticket type and read them in the provider report
How to track the same KPI separately for incidents and problems and read it in a supplier's provider report.
4 min read
Documentation
Offshore processing at a glance: location, policy and monthly report
How knooing records from which country tickets are processed, which policy your company has approved for it and how a monthly report results.
4 min read
Guide
Maintain location assignments: grouped view, editing and history
Step by step to read all location assignments grouped by user, create, edit and end assignments, and follow in the history who changed what and when.
7 min read
Guide
Read and export the offshore monthly report
Step by step to read the share of affected processing actions per month, ticket type and criticality, check it against the approved threshold and export it as CSV or PDF.
6 min read