Software requests
Documentation
Software requests at a glance: roles, process and status
Who requests software, who decides and which steps a software request goes through from describing the need to fulfilment.
5 min read
Guide
Set up software requests: search scope, approval and fulfilment
Define where requestors search for software, switch on the approval process and check where approved requests are sent for fulfilment.
4 min read
Guide
Invite and manage requestors
Invite colleagues as requestors, resend an invitation and revoke access when someone should no longer request software.
4 min read
Guide
Create a software request: describe the need and read the results
Describe what new software should do, let the AI search for suitable solutions and read the recommendation, result list and requirement coverage.
6 min read
Guide
Request software for approval
As a requestor, choose a solution from the result of your software request, submit it for approval and withdraw the request if needed.
4 min read
Guide
Add further requestors to a software request
Add colleagues to a software request so they can see it, take part in the discussion and are informed about decisions.
3 min read
Guide
Comments and @mentions in software requests
Discuss a software request right on the request, mention colleagues with @ and comment on a single solution.
4 min read
Guide
Approve or reject a software request
As the deciding team, review the approval requests of a software request, approve with a comment or reject with a reason.
5 min read
Guide
Track the fulfilment of a software request
Track whether approved software was handed over to the target system and provisioned, retry a failed delivery or mark the fulfilment yourself.
4 min read
Guide
Share a software request via link
Share the result of a software request with external parties via a time-limited, optionally password-protected link, revoke links and, as an administrator, decide whether sharing is allowed.
5 min read